Privacy Policy

USMANIA TRADING SERVICES

Privacy Policy

Effective date: 8 August 2026

Usmania Trading Services (“UTS”, “we”, “us” or “our”) respects your privacy. This policy explains how information is collected, used, stored and shared when you use our website, public booking portal, B2B portal, WhatsApp support, email services or request hotels, Umrah visas, transport, flights and related travel services.

1. Information We Collect

We may collect your name, phone or WhatsApp number, email address, nationality, travel dates, destination, passenger and guest details, room and meal preferences, passport or visa information when required, booking references, invoices, payment records and communications with our team.

2. How We Use Information

Information is used to answer enquiries, obtain availability, prepare quotations and packages, make and manage reservations, process visas and transport, issue invoices and vouchers, maintain ledgers, provide reminders and customer support, prevent misuse and meet legal or regulatory requirements.

3. Sharing of Information

We may share only the information reasonably required to fulfil your request with hotels, airlines, transport providers, visa service providers, authorized travel partners, payment service providers and relevant authorities. We do not sell personal information.

4. WhatsApp and Email

If you contact us through WhatsApp, email or social media, we may use those channels for quotations, booking updates, invoices, reminders and support. Messages are also subject to the privacy practices of the relevant communication platform.

5. Payments and Financial Records

Payment and ledger information is used for booking confirmation, reconciliation, refunds where applicable, vendor payments and accounting. Customers should use only bank or payment details officially confirmed by authorized UTS staff.

6. Cookies and Technical Data

Our website and embedded portals may use essential cookies, session storage, device or browser information, security logs and similar technologies to operate forms, maintain sessions, improve performance and protect the service.

7. Data Security and Retention

We use reasonable administrative and technical safeguards. No internet transmission is completely secure. Records are retained only as long as reasonably needed for bookings, accounts, customer service, dispute handling and applicable legal obligations.

8. Your Choices

You may ask us to correct inaccurate contact or booking information, request access to information held about you, or request deletion where retention is not required for an active booking, payment, dispute or legal obligation.

9. Children

Information about children is processed only when supplied by a parent, guardian or authorized booking agent for travel and accommodation arrangements.

10. Third-Party Links

Our website may link to Google Maps, hotels, airlines, WhatsApp, social media and other third-party services. Their privacy policies and security practices apply when you use those services.

11. Policy Updates

We may update this policy when our services, systems or legal obligations change. The latest version will appear on this page with its effective date.

12. Contact Us

Usmania Trading Services
94 Main Market, Samanabad, Lahore, Pakistan
Email: info@usmaniatradingservices.com
Website: www.usmaniatradingservices.com